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Guest Relations

FedExForum was designed with the comfort and convenience of our visitors in mind. We have done our best to ensure that this is the best sports and entertainment facility in the Mid-South. Here you will find information to help you get in and around FedExForum. If you have questions, please call the Guest Relations Hotline at 901.205.1535.

A-to-Z Guide

Here is our handy reference to items that a frequently asked about at FedExForum:

ADA Accessibility

The Memphis Grizzlies and FedExForum promote the inclusion of patrons with disabilities so that they may enjoy all of the same opportunities as patrons without disabilities by providing patrons the use of auxiliary aids and services.

Address and Phone Number

FedExForum

191 Beale Street

Memphis, TN 38103

Phone Number: 901.205.1234

ATM Locations

ATM machines are located on the Plaza, Pinnacle Club, and Terrace levels.

Auto Assistance Program

Should you have car trouble in the FedExForum Parking Garage after an event, please notify a lot attendant. Parking lot attendants will contact local service providers who can offer locksmith services, jumps, and other services.

Banners and Signs

Though some events allow the display of signs, they must be approved for the event and are subject to the discretion of the Memphis Grizzlies prior to entry. Banners and signs may not be hung anywhere in FedExForum by anyone other than those given authorization to do so by The Memphis Grizzlies. Sticks and poles are prohibited. Signage may not be displayed in any way that obstructs the view of other patrons or arena advertising.

Binocular Rentals

Guests may sign out binoculars at each of the Guest Relations Centers located outside of Section 101 and Section 202. Binocular rentals will require proof of identification and a $20.00 deposit, with $10.00 being refundable upon return of the binoculars.

Cameras, Video Cameras, Audio Recorders

Only small personal still camera equipment with a 3 inch lens or smaller may be brought into FedExForum. Please note that for certain events cameras may not be allowed into the facility. Video, audio and professional camera and recording devices are prohibited. Fans may not reproduce any film, digital, video or audio recordings of events for commercial purposes without the express written consent of the Memphis Grizzlies, FedExForum and the NBA.

Comments

We greatly we appreciate your thoughts, concerns, and opinions. Please fill out a comment card located at our Guest Relations Centers or call our Guest Relations Hotline at 901.205.1535.

Concessions

FedExForum offers a wide variety of food and beverage concessions to meet just about every taste.

Conduct

Guests using foul language or appearing intoxicated will be ejected from the arena. Guests wearing obscene or indecent clothing will be denied entry. Shirts and shoes must be worn at all times.

Children Ticketing Policy

Guests ages 2 and under are not required to have a ticket for admission, unless otherwise specified.

Designated Driver Program

The Designated Driver Program is designed to ensure the safety of all FedExForum guests. Guests who pledge to abstain from drinking alcoholic beverages during an event can register their name at the Guest Relations Centers located outside of Sections 102 and 202.

Doors Open

For Memphis Grizzlies games the doors will open one hour prior to tip-off. For all other events doors will typically open one hour before show time. Please note that door times may vary depending on the event. Feel free to check in advance by calling

901.205.1234.

Drop Off/Pick-up Areas

Guest, Limo, bus and Motor Coach drop off is available on Fourth Street between Beale Street and Linden Avenue. Vehicles dropping off or picking up guests are not allowed to park. Waiting time is limited to 5 minutes. Unattended vehicles will be ticketed and towed. Drop off is not allowed on Third Street, Linden Avenue, or Beale Street.

Elevators

Five (5) public elevators are located in FedExForum. Elevators are located in the Northwest, Southwest and Southeast corners of the facility.

Emergencies/Evacuations

In the event of an emergency, all Memphis Grizzlies’ personnel have been trained and instructed to assist you in evacuating the premises. Appropriate emergency strobe lights and voice enunciators are located throughout the building. Always remain calm and follow the instructions from staff members and emergency personnel. All fire exits are indicated by illuminated red signs. Locate the sign nearest your seat for the closest exit.

Entering/Exiting

FedExForum’s unique single entry design, allows all fans to enter in grand style right from downtown’s entertainment district. Easy drop-off is available right at the door for guests with disabilities.

Escalators

There are escalators located on the north and south side of building. The escalators go directly between the Plaza and Terrace levels only. Access to the Pinnacle Club or Courtside Suite level is via public staircases adjacent to the escalators or one of the five public elevators.

First Aid

Guests may obtain First Aid items such as aspirin, antacids and band-aids from a First Aid attendant. First Aid stations are located on two different levels for guest convenience.

  • Plaza Level-Section 102
  • Terrace Level- Section 202
  • Pinnacle Club

    This private level features Club Seats, Club Boxes, Executive Club Suites, Opus, and Blue Note Lounge.

    FedExForum Club Seats, located on The Pinnacle Club, offer an exceptional way to see FedExForum events. Located between the baselines, mid-level on a private concourse, they offer wider, more comfortable seats, with expanded legroom. The Pinnacle Club level also offers a wide variety of food and beverage options.

    Club Level Executive Suites offer luxurious entertainment for your clients, prospects, friends and family.

    Grizzlies Den

    The Grizzlies Den is the best stop in town to get your Memphis Grizzlies merchandise.
    Located in the Grand Lobby of FedExForum, it houses an array of products from
    Grizzlies t-shirts to personalized jerseys to other collectible souvenirs. FedEx
    Forum will also house ten other locations where Grizzlies merchandise can be
    purchased during games. These areas will also contain Tigers merchandise during
    the University of Memphis basketball games.

    The Grizzlies Den Team Store at FedExForum

    The Memphis Grizzlies Den is your year-round place for exclusive Grizzlies merchandise. The Grizzlies Den features the largest selection of officially licensed NBA merchandise in Memphis and the Mid-South. Located in the Grand Lobby of FedExForum, you'll find an array of products from Grizzlies t-shirts to personalized jerseys to other collectible souvenirs.
    Store Hours

    (updated December 2010)
    Monday through Friday: 10 a.m. – 5 p.m.
    Saturday: 10 a.m. to 4 p.m.
    The store will close at 4:30 pm on Grizzlies and Tigers games.

    Group Ticket Sales

    The Memphis Grizzlies would like to invite your group out for an unforgettable night of NBA basketball. From the opening tip to the last buzzer, your group will experience the ultimate in Mid-South Sports and Entertainment. To arrange for a group outing at a Memphis Grizzlies game, please call a group account executive at 888-HOOP or visit www.grizzlies.com .

    Guest Relations

    Our Guest Relations staff is here to ensure that all guests have a safe, quality experience at all events. Guest Relations Centers are located on two different levels for your convenience.

    Plaza Level- Section 102

    Terrace Level- Section 302

    Lost Children

    If you become separated from your child, visit the closest Guest Relation Center for assistance.

    Lost and Found

    If you find or lose an item during an event, please head to the nearest Guest Relations Center for assistance. Lost items can be claimed at Guest Relations Centers located outside of sections 102 and 202. For assistance on non-event days, contact our Guest Relations Hotline at 901.205.1535.

    MVP

    Our Season Ticket Holders are the Grizzlies Most Valuable Players. As a Season Ticket Holder you are automatically enrolled in the program. The MVP program is our way of recognizing your extra support and commitment to the team. With exclusive events like our pre-game Chalk Talks, MVP of the Game and Year End Party, MVPs get the most inside information and up close interaction with our team. MVPs also receive special benefits and offers through their MVP Card.

    Parking

    FedExForum is located right off of historic Beale Street in the heart of downtown. The FedExForum Parking Garage is attached to FedExForum and it holds up 1500 cars each event. For most events this lot will be reserved for pass holders only. Additionally there are about 5,000 parking spaces within a short walk of FedExForum. Prices for parking around the facility may vary depending on the operating company and event.

    Parking for guests with disabilities is available in the FedExForum Parking Garage and the Linden Avenue marshalling area. All vehicles must have a current state-issued hang tag or license plate. Disabled parking is available on a first come first served basis.

    Party Suites

    FedExForum has 4 Party Suites available for rent on a per event basis. These suites are located on the Pinnacle Club. For more information contact 901-888-HOOP (4667).

    Plaza Level Concourse

    Located on street level, guests to FedExForum will not have to navigate stairs to enter. The Plaza Level hosts an array of concession and novelty stands.

    Public Telephones

    Accessible public telephones are located throughout the building on various levels. Public TDD/TTY phones are also available at every phone location.

    Phone Numbers

    Main- 901.205.1234

    Sales- 901-888-HOOP

    Box Office-901.205.2640

    Guest Relations Hotline- 901.205.1535

    Prohibited Items

    Guests to FedExForum are prohibited from entering the arena with the following:

  • Fireworks
  • Beverages
  • Camcorders
  • Only small personal still camera equipment with a 3 inch lens or smaller are allowed.
  • Mace or pepper spray
  • Poles and selfie-sticks
  • Missile-like objects that can be
    thrown such as frisbees
  • Strollers
  • Weapons
  • Aerosol cans
  • Beach balls
  • Bats
  • Illegal substance
  • Food
  • Banners (any object that obstructs
  • the view of another)

  • Tripods
  • Air horns or any other mechanical noise makers
  • Animals (excluding service animals, those approved for shows, entertainment, etc.)
  • Fireworks
  • Laptop computers
  • Laser pens or laser products of any type
  • Large Bags/ Backpacks larger than approximately 16” x 16” x 8”.
  • Outside food or beverages of any kind (alcoholic beverages included)
  • Poles or sticks (including selfie sticks)
  • Weapons of any type, including guns and knives.
  • Any other item deemed unacceptable by FedExForum or by other show managers/promoters.
  • In the event that items are revealed during a search, guests must dispose of the items prior to entry. The Grizzlies will not store any of the aforementioned items.

    Re-Entry

    For your safety, FedExForum has a no re-entry policy.

    Restrooms

    Restrooms are located on all levels, and are equipped to meet the needs of all guests, including guests with disabilities. Family restrooms are available on all general public access levels.

    Plaza Level—Sections102, 108, 112, and 116

    Terrace Level—Sections 202, 208, 212, 220, 224 and 228

    Season Tickets

    Season Ticket Holders receive reserved seating for all 41 regular season and 4 pre-season Memphis Grizzlies home games. Season Ticket Holders also enjoy many benefits including seat location, merchandise discounts, invitations to exclusive events with players and coaches, and a host of other benefits tied to the MVP Program. For more details on Season Ticket benefits and how to be a Season Ticket Holder visit www.grizzlies.com or call 888-HOOP.

    Security Procedures

    What to expect on your visit:

    In a continuing effort to improve the fan experience while providing a safe environment for all guests, walk-through magnetometers (metal detectors) have been installed at all entrances to FedExForum, and will be standard practice for entering guests.The new security measure, mandated by the NBA during the annual NBA security meetings, will remain a standard operating procedure at all Memphis Grizzlies games, including the entire preseason and postseason, and at all NBA teams’ arenas. The walk-through metal detectors will enhance security and replace hand-held devices as the primary tool at FedExForum. The detectors are a more effective and less intrusive form of screening and will help to expedite security measures for all Memphis Grizzlies games.Fans are highly encouraged to arrive at all Grizzlies games early to prevent any delays entering FedExForum. FedExForum guests are advised to bring only necessary items to the games to help expedite screenings. Separate express lanes will be available for guests in the Grand Lobby without bags to be inspected. FedExForum guests will not need to remove their hats, shoes, belts, watches or jewelry as with airport security. Instead, guests will have to place their cell phones, cameras and keys on a security table prior to walking through the metal detector. Expectant mothers and ADA guests are not subject to the magnetometers and will instead be screened through handheld devices.

    Smoking

    FedExForum is a smoke free facility; however smoking is permitted in designated areas outside of the arena.

    Suites

    FedExForum features Executive Suites on two private concourses: 27 Courtside Suites located 19 rows from the floor and Club Level Suites located on the Pinnacle Club. Each Suite will seat between 16-22 guests.

    Strollers

    The Memphis Grizzlies require all strollers to be checked in at the Guest Relations Desk at Sections 102 and 202.

    Terrace Level Concourse

    The Terrace Level concourse is accessed by using the designated escalators. Once there, it’s just a short walk to the seating area, and just like the Plaza level, there are plenty of food and beverage options, merchandise stands, and easy access to restrooms.

    Ticket Information

    If you are interested in ticket information for a future FedExForum event visit the Guest Relations Centers located at Sections 102 and 202 or call 901.205.2525. FedExForum is equipped with 18 on-site windows located adjacent to the Main Entry Plaza on Third Street. All major credit cards will be accepted (American Express, Discover, VISA, and MasterCard). Personal checks are not permitted.

    Tickets are also available for purchase through ticketmaster.com or by phone. FedExForum and TicketMaster support the TicketFast program, and self-printed bar code tickets.

    Box Office Hours: 10:00am to 5:30pm M-F, Closed Sat. & Sun.

    Ticket Reselling Policy

    The Memphis Grizzlies recommend only purchasing tickets for Grizzlies games and FedExForum events through the Grizzlies, FedExForum Box Office, or TicketMaster. Tickets purchased from a third party could be lost, stolen or duplicate tickets and may not be accepted at the door.

    It is illegal to re-sell FedExForum tickets anywhere in FedExForum or its surrounding properties.

    Leafleting, soliciting, and the unauthorized distribution (including sell) of merchandise is prohibited.

    Tour Requests for Groups

    Group tours are conducted for groups of 10 or more. Please contact 901.205.1516 to inquire about tour availability.

    Umbrellas

    Guests may bring small, personal umbrellas (16 inches long and under) but due to space and safety concerns, no large golf umbrellas with pointed tips will be allowed.

    Water Fountains

    Plaza Level – Sections: 103,108A and 112

    Terrace Level – Sections: 214, 220, and across from the High Tone Grill Concession Stand.

    Courtside Suite Level – Across from Suites: 101 and 120

    Club Suite Level – Across from Suites: 212 and 227

    Wheelchairs

    Wheelchairs will be available to all FedExForum guests who require assistance. Wheelchairs can be signed out at our Guest Relations Centers located at sections 102 and 201. Please call our Guest Relations Hotline at 901.205.1535 for further information.

    Will Call

    Guests who have tickets for Will Call pick-up may do so at the Main Box Office in front of FedEx Forum.