FedExForum is fully compliant with all ADA requirements. All areas of the facility are accessible including the Grand Lobby, Box Office, Restaurants, Concessions, team Store, Restrooms, and all seating areas including both Suite levels and Pinnacle Club. Lift-arm or mobility impaired seating is located throughout the arena. If you have any questions, please contact Guest Relations at 901.205.1535.
Guest Relations Centers
Our Guest Relations staff are here to insure that all guests have a quality experience. For your convenience, Guest Relations Centers are located on the Plaza Level, Section 102 and Section 201.
Assistive Listening Devices
Assistive listening devices are also available to FedExForum guests at the Guest Relations Center located at Section 102. Public TDD/TTY phones can be found at every phone location.
Elevators and Escalators
Elevators that provide access to all public levels are located near Suite 101 and 127 on the Courtside Suite Level, Section 103 and 116 on the Plaza Level, Suite 201/Pinnacle Club 1 and Suite 220/Pinnacle Club 14 on Pinnacle Club, and Section 205 and 229 on the Terrace Level.
Two escalators offering service to the Plaza and Terrace levels are located near Section 104 and 116A on the Plaza Level and Section 210 and 225 on the Terrace Level.
Parking and Patron Drop Off/Pick Up
Parking for guests with disabilities is available in the FedExForum parking garage, and the Linden Avenue marshalling area. All vehicles must have a current state-issued hang tag or license plate.
The designated drop-off location for disabled patrons is located on the northside of FedExForum, off the Beale Street alley which can be reached by turning eastbound off Third Street, which runs one-way north.
Vehicles must be attended at all times while in the alley and must display a current state-issued hang tag or license plate.
Drop Off/Pick Up Locations
Guest, limo, taxi, and express shuttle bus drop off is located at the east end of the arena on Fourth Street between Beale and Linden Avenue. Vehicles dropping off or picking up guests are not allowed to sit or park. Unattended vehicles will be ticketed and/or towed at owner's expense.
Restrooms
Accessible restrooms are located on all levels:
- Plaza Level: Sections 102, 108, 112, and 116
- Terrace Level: Sections 202, 208, 212, 220, 224 and 228
Seating Areas
Seating areas vary according to event. Permanent locations for patrons with special needs are locate on all
FedExForum levels and are accessible from the entry level via ramps and elevators. Other locations may be available depending on the setup of the event. Please check with the Box Office at 901.205.2640 for locations and availability of seating for patrons with special needs at specific events. In an effort to accommodate as many patrons as possible, those required disabled seating are limited to one adjacent companion seat. The Box Office staff will attempt to accommodate larger parties in nearby seating when available.
Service Animals
Although animals are not allowed in FedExForum, an exception is made for guests with special needs. Please contact Guest Relations at 901.205.1535 in advance of a show if you have questions.
Wheelchair Availability
Wheelchairs are available to all FedExForum guests who require assistance. Wheelchairs can be signed out at our Guest Relations Centers located at Sections 102 and 201.